Category Archives for "Customer Service"

customer feedback questionnaire

Send a Customer Feedback Questionnaire

Send a Customer Feedback Questionnaire

Love Your Customers Tip #4: Send a Customer Feedback Questionnaire

I’d like to talk about the value of sending a customer feedback questionnaire to your audience.

You don’t want to just say you care about your customers or clients. You want to show you care about them.

And how do you do that? By better understanding them, their problems, their obstacles, and goals. Once you better understand those things, then you’re of course better able to help them solve their problems and reach their goals.

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business thank you notes

Send Business Thank You Notes

Send Business Thank You Notes

Love Your Customers Tip #3: Send Business Thank You Notes

Gratitude goes a long way in building strong relationships.

Traditionally, hand written cards were the way to express a sincere thank you. They’re still effective and they can set you apart because so few businesses still do them.

If you don’t have a physical mailing address, you can still write a handwritten note and then take a photo of the note or you with the note. There are lots of ways to get creative with this.

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customer-satisfaction

Customer Satisfaction – Understanding Your Customer

Customer Satisfaction – Understanding Your Customer

Customer satisfaction is best achieved by first understanding your customer. Companies that provide customer satisfaction, or even better customer enthusiasm, benefit from greater profits, happier employees, and greater purpose.

Below are some great tips from top experts about the value of customer satisfaction and how your business can achieve greater customer satisfaction through understanding your customer better.

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customer-feedback-know-your-customer-listen

Gather Customer Feedback to Know Your Customer Better

Gather Customer Feedback to Know Your Customer Better

A great way to know your customer better is to gather customer feedback by listening to your customers. There are many benefits to gathering customer feedback including the following.

  • You learn what they need, when they need it, and at what point in the journey they need it.
  • You don’t have to be a great marketing and sales copywriter. Gather customer feedback. Learn what they say are their problems, pains, obstacles, fears, and dreams. Then you can write and speak messages you know will connect with your customers by simply repeating their words back to them. No guess work is involved.
  • You discover what your customers like, and don’t like, about your business. Then you can identify problems that may be turning customers away. With that knowledge you can make changes to improve your ability to serve them better.
  • The better you understand your customers, the better you can write emails that will interest and resonate with your customers.

Below are some great tips from top experts about the value of gathering customer feedback to know your customer and tips on how to know your customer better by listening to your customer.

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Know Your Customers - Walk in Their Shoes

Know Your Customer – Walk in Your Customer’s Shoes

Know Your Customer

A great way to know your customer better is to walk in their shoes. There are many benefits to walking in your customer’s shoes including you:

  • Uncover possible problems with your products,
  • Uncover problems with your sales or service processes,
  • Find ways to engage with your customers better,
  • Identify what is working well and emphasize and build upon that,
  • Develop greater empathy for your customers, and
  • Find out why you may be losing prospects and customers.

Below are some great tips from top experts about the value of getting to know you customer and tips on how to know your customer better by walking in your customer’s shoes.

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use feedback to improve customer service Daniel Lemin

10 Warnings Not to Miss to Use Feedback to Improve Customer Service

10 Warnings Not to Miss to Use Feedback to Improve Customer Service

Businesses that don’t use feedback to improve customer service will struggle to survive. Learn the mistakes to avoid with customer ratings, reviews, and other feedback.

Our guest today on 30 Experts in 30 Days is Daniel Lemin.

Daniel Lemin

Daniel Lemin is a respected authority on the reputation industry. An early Google hire, Lemin was one of the first pioneers to realize the importance, impact, and power of online ratings and reviews on small businesses and the ongoing struggle business owners have with their online reputations. Lemin is an acknowledged expert on digital marketing, public relations, and reputation management and is a consultant for prominent Fortune 500 companies, including Nestlé USA, Procter & Gamble, Hilton Hotels, Sony, Suzuki Motors, Munchkin, and Best Buy. Lemin is also a senior strategist with the consulting firm Convince & Convert, a regular contributor to the Convince & Convert marketing blog, rated the number-one content-marketing blog in the world, and a frequent speaker at industry events and trade shows.

Check out my interview with Daniel Lemin to discover helpful strategies and approaches from Daniel about:

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customer service programs Jeannie Walters

10 Tips for Creating Customer Service Programs to Eclipse Your Competitors

10 Tips for Creating Customer Service Programs to Eclipse Your Competitors

Learn valuable tips for creating customer service programs to help you attract and retain your ideal customers. Discover the power of micro-interactions.

Our guest today on 30 Experts in 30 Days is Jeannie Walters.

Jeannie Walters

Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Jeannie started her career consulting to some of the most prestigious institutions in education, the arts, and healthcare to help them launch or improve their fundraising efforts. She later joined Vox, a customer experience consulting firm, and became President and partner by the time she left 12 years later, when she founded 360Connext. Jeannie has worked with a wide range and size of organizations serving countless entrepreneurs. She has also received many awards for her business contributions and leadership.

Check out my interview with Jeannie Walters to learn valuable advice and tips from Jeannie about:

  • How to Investigate and Understand the Customer’s Experience
  • Preparing for Your Customer’s Worst Day with Your Company
  • Overcoming the Challenges to Understanding Your Customer’s Journey
  • Why a Great Product or Service Isn’t Enough
  • Setting Expectations
  • Identifying Areas for Improvement in Your Customer Experience
  • Strategies for Improving Employee Engagement
  • How Micro Interactions Lead to Major Engagement
  • Ways to Really Connect With Our Customers Online
  • The Necessity of Having Conversations with Your Customers

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